spa policies

 If for any reason you are unhappy with a service or result, you may contact us within 2 days of your appointment so that we can schedule an appointment to address your concerns. 

​If you are unable to make your scheduled appointment, please contact us as soon as possible to reschedule. We require 24 hours notice for no fee cancelations.

Late Arrivals: If you arrive late for your appointment, your service time may be abbreviated to ensure we stay on schedule for each guest. Your appointment will still be charged at full value. We understand last minute emergencies occur and we will make every effort to accommodate your full appointment when it’s possible. 

Cancellation/Rescheduling: We require 24 hours notice for no fee cancellations & reschedules.

​Cancellations/Rescheduling less than 24 hours from appointment time will be charged the same-day cancellation fee, which is 50% of the service fee. Appointments will be charged 100% of the service fee if cancelled less than 2 hours before the time of appointment or a no show.

Please turn your mobile devices to silent or vibrate during your visit. We want your experience to be relaxing as well as the other clients. Your eyes will be closed the entire time and you will not be able to answer the phone or text.

Please do not bring children that need to be watched or supervised. This policy is for the safety of your children, our artists and our clients as you are not able to attend to your children during your appointment.